Shah Nagardas E-Store
Welcome to our E-Store, Your One stop store for all your needs.
Shop now
Categories
Terms & Conditions
Return Policy
Our return policy offers the customer the option to exchange, replace and/or refund a delivered item. All products under the same category may not have the same return policy; as such, the table below may not cover all items. Please refer to the respective product page for each item’s return policy in case of doubt and/or for any exceptions to the below table.
The return policy is divided into three parts:
Part 1 - Category, Return Window and Actions Possible
| Category | Returns Window, Actions Possible and Conditions (if any) |
| Travel & Luggage Home Furnishing &
Accessories Household &
Kitchen Items Stationery Hobbies, Art &
Craft Cleaning Equipment | 10 days – Replacement If a defect is determined within the Returns Window, a replacement of the same model will be provided at no additional cost. If no defect is confirmed or the issue is not diagnosed within 10 days of delivery or Installation wherever applicable, you will be directed to a Service Center to
resolve any subsequent issues. In any case, only one replacement shall be provided. |
| IT & Electronics Industrial Kitchen
& Bakery Equipment Industrial Laundry Equipment | 10 days - Replacement only For products requiring installation, replacements shall be eligible
only when such products are installed by our authorized personnel. In order to help you resolve issues with your product, we may troubleshoot your product either through online tools, over the phone, and/or
through an in-person technical visit. If a defect is determined within the Returns Window, a replacement of the same model will be provided at no additional cost. If no defect is confirmed or the issue is not diagnosed within 10 days of delivery or Installation wherever applicable, you will be directed to a Service Center to
resolve any subsequent issues. In any case, only one replacement shall be provided. |
| No Returns Categories categories are not returnable due to their nature or other reasons. For all products, the policy on the product page shall prevail. | Party
Supplies like Balloons,
Candles, Cut-outs, Decoration articles, Whistles, etc. |
Part 2 – Returns Pick-Up and Processing
In case of returns; if you would like the item(s) to be picked up from a different address, then the new address must have pick-up service available.
During pick-up, the product will be checked for the following conditions:
| Category | Conditions |
| Correct Product | Name/ image/ brand/ serial number/ article number/ bar code should match and should be undetached and clearly visible. |
| Complete Product | All in-the-box accessories (like remote control, starter kits, instruction manuals, chargers, headphones, etc.), freebies and combos (if any) should be present. |
| Unused Product | The product should be unused, unwashed, unsoiled, without any stains and with non-tampered quality check seals/return tags/warranty seals (wherever applicable). |
| Undamaged Product | The product (including headphone port, back-panel etc.) should be undamaged and without any scratches, dents, tears or holes. |
| Undamaged Packaging | Product's original packaging/ box should be undamaged. |
Shah Nagardas has the right to refuse return or replacement of an item(s) if any of the above conditions are not met. For any products for which a refund or replacement is to be given, the refund or replacement will be processed once the returned product has been received by us.
Part 3 - General Rules for a successful Return
- In certain cases, a full refund will be given if we are unable to process a replacement for any reason whatsoever.
- If you receive a different or damaged product during an open box delivery, you will be given a refund immediately (only applicable to card/cash on delivery orders). Upon accepting the open box delivery, you give up rights to initiate processing for refund/return, except for manufacturing defects. In these cases, category-specific replacement/return general conditions will be applied.
- For products where installation is provided by Shah Nagardas technical team, do not open the product packaging by yourself. Shah Nagardas authorized personnel shall help in unboxing and installation of the product.
- For products where installation is required; product related issues will be checked by an authorized service personnel (free of cost) and attempted to be resolved by replacing the faulty/ defective part of the product. Full replacement will be provided only in cases where replacing the faulty/defective part will not resolve the issue.
Privacy Policy
We value the trust you place in us. That is why Shah Nagardas insist upon the highest standards for secure transactions and customer information privacy. Please read the following statement to learn about our information gathering and practices of dissemination.
Introduction Note:
Our privacy policy is subject to change at any time without notice. To make sure you are aware of any changes, please review this policy periodically.
You agree to be bound by the terms and conditions of this Privacy Policy by using this website. If you do not agree please do not use or access our Website.
By mere use of the Website, you expressly consent to our use and disclosure of your personal information in accordance with this Privacy Policy. This Privacy Policy is incorporated into and subject to the Terms of Use.
1. Collection of Your Personal Details & Other Information
While using our website, we collect and store personal information provided by you. Our primary goal in doing so is to create a smooth, efficient and customized experience through our services and features, while ensuring your personal data is stored safely and privately.
It is possible to browse the Website without revealing any information about yourself. Once you give us your personal details, you are no longer anonymous. Providing personal information is required in order to checkout items. With regards to user input, indications are present to which fields are required and which fields are optional. You will always have the option to not provide information by choosing not to use a particular service or feature on the Website. We may automatically track certain information about you based upon your behavior on our Website. We use this information to do internal research on our users' demographics, interests, and behavior to better understand, protect and serve your needs. This information is compiled and analyzed on an aggregated basis. This information may include the URL that you just came from (whether this URL is on our Website or not), which URL you next go to (whether this URL is on our Website or not), your computer browser information, and your IP address.
We use "cookies" on certain pages of the Website, a data collection method, to help analyze our web page flow, measure promotional effectiveness, and promote trust and safety. "Cookies" are small files placed on your hard drive that assist us in providing our services to its potential. We offer certain features that are only available through the use of a "cookies". We also use “cookies” to allow you to enter your password less frequently during a session. “Cookies” can also help us provide information that is targeted to your interests. Most “cookies” are "session cookies," meaning that they are automatically deleted from your hard drive at the end of each session. You are always free to decline our cookies if your browser permits, although in that case you may not be able to use certain features on the Website and you may be required to re-enter your password more frequently during a session.
Additionally, you may encounter "cookies" or other similar devices on certain pages of the Website that are placed by third parties like advertisement seen on our pages through Ad Networks, Ad Agencies, etc. We do not control the use of cookies by third parties. These third-party information practices are not covered under our privacy policy.
If you choose to buy on the Website, we collect information about your buying behavior.
We collect some additional information if you transact with us, such as your name, email address, a billing address, and your mode of payment. We do not store bank account numbers and other relevant details, a credit / debit card number and a credit / debit card expiration date and/or other payment instrument details and tracking information from cheques or money orders.
If you have created an account on our store, services such as “Track Order” and access to your account page is made available. For this, we collect personally identifiable information such as email address, name, phone number, billing address and shipping address. While you can browse some sections of our Website without being a registered member, certain activities (such as placing an order) require registration. We also use your contact information to send you offers based on your previous orders and your interests; however, users have the option to opt out of this by emailing us their request.
If you choose to post messages on our message boards areas or leave feedback, we will store that information you provide to us. We retain this information as necessary to resolve disputes, provide customer support and troubleshoot problems as permitted by law.
If you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities or postings on the Website, we may collect such information into a file specific to you.
2. Use of Your Information & Data
We use your personal information to provide the services you request and to market to you; however we will provide you the ability to opt-out of such uses. We also use your personal information to resolve disputes; troubleshoot problems; help promote a safe service; collect money; measure consumer interest in our products and services, inform you about online and offline offers, products, services, and updates; customize your experience; detect and protect us against error, fraud and other criminal activity; enforce our terms and conditions; and as otherwise described to you at the time of collection.
We collect and analyze demographic and profile data about our users' activity on our Website in an effort to continually improve our product and services.
We identify and use your IP address to help diagnose problems with our server, and to administer our Website. Your IP address is also used to help identify you and to gather broad demographic information.
We place both permanent and temporary “cookies” in your computer's hard drive. These “cookies” do not contain any of your personally identifiable information, but are used for enabling the browser to remember information specific to a given user.
3. Sharing of personal information
We may share personal information with our other corporate entities and affiliates. These entities and affiliates may market to you as a result of such sharing unless you explicitly opt-out by emailing us.
We may use your personal information to measure and improve our services to you; provide you with promotional emails and verify Information you give us with third parties like Banks or Credit Card Authorization, Processing and Verification Services or Fraud Screening Purposes.
We may disclose personal information to third parties. This disclosure may be required for us to provide you access to our services, to comply with our legal obligations, to facilitate our marketing and advertising activities, or to prevent, detect, mitigate, and investigate fraudulent or illegal activities related to our services.
We do not disclose your personal information to third parties for their marketing and advertising purposes without your explicit consent. However, our online shopping website is based on a third-party website for whose actions we will not be liable with regards to the sharing, renting or selling of any personal information or any other details related you that you have entered during your registration or purchasing process in our website. By providing us with your personal information; you herby consent the transfer of your personal information to, and its storage on, our website and data hosting servers.
We may disclose personal information if required to do so by law enforcing agencies or in good faith / belief, as, such disclosure would become necessary to respond to any form of court orders, or other legal process.
We may disclose personal information to third party or others in the good faith belief that such disclosure is reasonably necessary to enforce any of our policies. If necessary, we may disclose personal information to prevent physical harm or financial loss to respond to claims.
We do not sell or rent any of your personal information to third parties in the regular course our e-commerce business and will only share your personal information with third parties in accordance with this privacy policy.
We may disclose your personal information should we (or our assets) plan to merge with, or be acquired by that business entity, or re-organization, amalgamation, restructuring of business. Should such a transaction occur then the other business entity (or the new combined entity) will be required to follow this privacy policy with respect to your personal information.
4. Security Precautions
When changing or accessing your account information, we offer the use of a secure server. You can access and review your personal information in the “My Accounts” section of our e-commerce site. If you have entered your personal information incorrectly you should update it with the correct details by going into “My Account” or alternately contacting our customer support team.
We cannot guarantee the privacy of your personal information when you share personal information with other site members.
This website may contain links and advertainments from other websites. We will not be responsible for the privacy policies and practices of these other links / websites. It is recommended to read the privacy policy of each of these other websites to ensure your safety.
We are against spam emails and always strive to create and maintain a safe and secure service. Kindly do not send any spam emails or fraudulent enquiries through any of our communication tools. This kind of action from your side will be a direct violation of our policies. We have our fire walls systems in place and our continually scanning for Spam, Viruses, Phishing Attacks and Other Malicious Activity or Illegal or Prohibited content.
Our privacy policy is limited to your personal information collected solely in our website. However, the internet is not a secure medium and we cannot guarantee the privacy of your personal information.
5. Choice/Opt-Out
We provide all users with the opportunity to opt-out of receiving non-essential (promotional, marketing-related) communications from us after setting up an account. If you want to remove your contact information from all shahnagardas.com lists and newsletters, please email us at ecommerce@shahnagardas.com stating your request.
6. Advertisements on Shahnagardas.com and Shah Nagardas E-Store
We use third-party advertising companies to serve ads when you visit our website. These companies may use information (not including your name, address, email address, or telephone number) about your visits to this and other websites in order to provide relevant advertisements about goods and services of interest to you.
7. Your Consent
By using the Website and/ or by providing your information, you consent to the collection and use of the information you disclose on the Website in accordance with this Privacy Policy, including but not limited to Your consent for sharing your information as per this privacy policy.
If we decide to change any part of our privacy policy, we will post those changes on this Privacy Policy page so that you are always up-to-date and aware of what information we collect, how we use it, and under what circumstances we disclose it. To make sure you are aware of any changes, please review this policy regularly.
8. Questions?
Please contact us regarding any questions regarding this statement by emailing us on ecommerce@shahnagardas.com
Terms & Conditions for Gift Card
Buying and Using the Gift Card
- The purchase of a gift card on www.snmestore.com is created by Shah Nagardas, based in Muscat and registered in Oman.
- The amount purchased on the gift card is deducted from a purchase made on www.snmestore.com
- If the amount in the basket is greater than the amount on the gift card then the difference is paid by the person making the purchase and is to be paid directly on the www.snmestore.com site, via the available payment options.
- The gift cards are sent by email and can be customized by the buyer. The buyer can offer this gift card to the one specified on the website or anyone he/she wishes to give it to.
- An expiry date will be indicated on the card. The cards will be valid for 6 months after the purchase of the gift card on www.snmestore.com
Liability of Gift Card
- Shah Nagardas is not liable for the use of the gift card by any unauthorized person.
- The gift card is non-refundable, even in the case it’s lost or stolen. It cannot be redeemed for cash.
- In the case of any technical problems linked to our website whilst redeeming the gift card, kindly contact our What’s app number 96183111 for further assistance.
- If any product is returned after a purchase via the gift card, the amount of the gift card will be refunded by issuing the buyer with a new gift card for the returned amount - the validity period will be 1 month, from the date of return.
- Shah Nagardas will not be responsible if the gift card/s is not received by the buyer due to inaccurate information provided by said buyer. The buyer in this case has to contact our Customer services (What’s app number 96183111) if they realize that they have made a mistake in regards to the information such as email, name, telephone number etc indicated in the billing and receipt of their gift card.
- In case of fraudulent activity or suspected fraudulent activity with regards to the use of the gift card, Shah Nagardas reserves the right to refuse its use immediately.
Frequently Asked Questions
Payment:
1) Is there an online credit card payment option?
No, we currently do not have this option available. You may pay using Cash on Delivery (COD) option either by using a credit card upon time of delivery on our POS machine or by paying Cash upon delivery. Alternatively, you can transfer the funds to our bank account. Details are available in your shopping cart upon checkout.
2) How does the bank account transfer process work?
When this option is selected your requested items are reserved however not dispatched. After transferring funds into our account, kindly update us with your payment details. This update will consist of your order reference number and a picture of the transfer receipt either sent to us through via Email (ecommerce@shahnagardas.com) We will not be able to process your order unless we have your payment details. Once the payment details are confirmed we will dispatch your order and will send you a confirmation email.
3) What happens if I forget to send Shah Nagardas an update of my receipt, after bank account transfer?
Your transaction will be left ‘on hold’ and the item(s) will not be dispatched until the necessary update is received from you. After 24 hours of no-update, we will call you to check and confirm before proceeding with the dispatch of your order.
4) What do I do if I have an enquiry regarding a corporate bulk order, trader enquiry or finding out the wholesale price of any item(s)?
You can mail your enquiry to info@shahnagardas.com or ecommerce@shahnagardas.com and we will reply as soon as we can. Alternatively, you can select your item(s) and add them all to cart. Once the item(s) you are interested are added to the cart; you can select the “Send Enquiry” button in the ‘’Mode of Payment or Enquiry’’ section in the Checkout process.
The Mode of Payment or Enquiry section is located after you:
> Enter your Email, click continue
> Input your Address Details, click continue
> Insert your Delivery Type, click continue
> Once in the ‘’Mode of Payment or Enquiry’’ section, there will be a few options from which you can select the “Send Enquiry” button to send us an enquiry for the items in your cart. This will notify our concerned sales representative with a copy of your cart item(s). Our sales representative will get back to you with an offer. Please email on info@shahnagardas.com for specific or special item(s) enquiry. Our sales team will get in touch with you and do the needful.
5) How do I request for B to B enquiries or wholesale rates as I am a trader and I am willing to partner with you for the items I have selected from the online store?
You can mail your enquiry to ecommerce@shahnagardas.com and we will reply as soon as we can. Alternatively, you can select your item(s) and add them all to cart. Once the item(s) you are interested are added to the cart; you can select the “Send Enquiry” button in the ‘’Mode of Payment or Enquiry’’ section in the Checkout process.
The Mode of Payment or Enquiry section is located after you:
> Enter your Email, click continue
> Input your Address Details, click continue
> Insert your Delivery Type, click continue
> Once in the ‘’Mode of Payment or Enquiry’’ section, there will be a few options from which you can select the “Send Enquiry” button to send us an enquiry for the items in your cart. This will notify our concerned sales representative with a copy of your cart item(s). Our sales representative will get back to you with an offer. Please email on ecommerce@shahnagardas.com for specific or special item(s) enquiry. Our sales team will get in touch with you and do the needful.
Shopping:
6) Is it necessary to have an account to shop on Shah Nagardas?
You do not need an account to browse items and add them to your cart; however it is required to have upon checkout. Shopping as a logged-in user is fast & convenient, allowing for extra security and quicker check-out, all while having a personalized shopping experience.
7) Is installation offered for all products?
Installation and demo are offered for certain items. Please check the individual product page to see if these services are offered. An expert technician will be provided after delivery of the product for installation. The cost will vary upon the value of the item and your delivery location.
8) What do the different tags like "In Stock", "Available" and “Out of Stock” mean?
'In Stock'
These items are ready to be delivered right away upon payment. For "In Stock" items, the delivery time mentioned will be based on your location postcode (1-2 business days, 2-3 business days or 3-5 business days).
'Available'
These items are currently not in stock, but can be procured easily when an order is placed. The delivery time for “Available” items will depend on the estimated procurement time which is 2-3 Days plus delivery time mentioned will be based on your location postcode (1-2 business days, 2-3 business days or 3-5 business days).
'Out of Stock'
These items are currently not in stock and are not available for sale. Send us an enquiry if you require this item as mentioned in FAQ No. 4. We will get in touch with you as to when the item(s) can be made available.
Orders/Delivery:
9) Seller does not/cannot ship to my area. Why?
We deliver to every area within Oman, including the interiors. We do not deliver outside Oman / Internationally. Although we might add this feature sometime in future. Kindly see our Delivery Policy for more details
10) I need to return an item, how do I arrange for a pick-up?
Contact us to initiate a return by emailing us at ecommerce@shahnagardas.com. Kindly give us your order number and the item(s) that you wish to be returned. You will receive a call explaining the process, once you have initiated the return.
Please see our Return Policy to check if the item(s) is returnable and/or refundable.
11) I missed the delivery of my order today. What should I do?
We will notify you via text, phone call or email on the time of dispatch. Please make sure to either have yourself or a family member receive the delivery. In cases where nobody answers the door, the package (depending on the size) with your consent over the phone will be left with your neighbor and you will be notified after the package has been delivered to your neighbor. In extreme cases where that is not possible, our driver will return back and will deliver the next working day with a small increase of delivery cost.
12) The delivery of my order is delayed. What should I do?
On the rare occasion that your order is delayed, please check your email or text messages for updates. A new delivery timeframe will be shared with you and you can also Track Order or check the status by visiting My Orders page after signing in to your account in our store.
13) What should I do if my order is approved but hasn't been delivered on time?
This will usually not happen as your orders will reach you on the delivery time provided. However, if the item(s) has not been delivered, we will contact you ourselves to inform you of the delay. If no word is received by us, please Contact Us so we can look into it further and ensure you receive it at the earliest.
14) Can I take the shipment after opening and checking the contents inside?
As per company policy, a shipment can't be opened before delivery, but you can accept the shipment and get in touch with us later in case you have any concerns. This option is only available for open box deliveries which are applicable only to certain items whereby boxing the item is not possible. In cases like this, you are free to check and confirm the item before accepting it – however kindly note you cannot initiate a return/refund/replacement for open box delivery item(s) once accepted. Please see our Return Policy for further help and possible replacement.
15) How do I know my order has been confirmed? Can I track my order?
An E-mail / SMS will be sent once you've successfully placed your order. We'll also let you know as soon as the item(s) are dispatched, along with the tracking number(s) for your shipment(s). You can track your orders from the My Orders page after signing in to your account in our store.
Cancellations and Returns:
16) If I request for a replacement, when will I get it?
Visit ‘My Orders’ to check the status of your replacement. The replacement is initiated after the original delivered item is picked up. We will send you more details by SMS & E-mail for your replacement request. If the item is being replaced, you should receive it within 1-3 working days (however this may vary based on location and availability)
17) Which products are not eligible for returns?
Please see our Return Policy for more information and categories of items not eligible for returns.
18) Can items be returned after the time period mentioned in the Returns Policy?
Unfortunately not, please be aware of the time period allowed for items to be replaced/returned/refunded.For further information, please see our Return Policy as it contains the time period of each item category.
19) Do I have to return the freebie when I return a product?
Yes, the freebie has to be returned along with the product. This will be checked upon time of collection.
20) How do returns work?
Visit ‘My Orders’ to check the status of your return. The return is initiated after receiving the ordered item. Contact us to initiate a return by emailing us at ecommerce@shahnagardas.com. Kindly give us your order number and the item(s) that you wish to be returned. You will receive a call explaining the process, once you have initiated the return.
Please see our Return Policy to check if the item(s) is returnable and/or refundable.
Display prices in:OMR
